سياسة الاستبدال والاسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within seven days from the date of receiving the product, and he does not have the right to replace the product after seven days. 2- The condition for replacing the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to replace the product in the following cases: 1- If the product has no defect or flaw and the customer cannot return the product after 7 days from receiving it (if it has no storage, manufacturing, or shipping defects). Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receiving the product, and he does not have that right after seven days (if it has no storage, manufacturing, or shipping defects). 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. In case of defects or errors, the consumer will be compensated. 4- The Golden Warranty feature for 5 years allows you the following: If there is a defect in the product, you have the right to return it. If there is any storage or manufacturing defect in the product, you have full right to return the product. The store bears the cost of the return if the product contains any of the above points. Best regards from Burner Store, specialized in selling original German vegetables and fruits, and the sole official agent in the Middle East.